Adtec Support Centre

Please fill in the form below to open a new ticket. In order to ensure that we can deal with your problem swiftly and efficiently, please provide as many details as possible.

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Your Details

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Company Name:	*
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Details of the affected Product

Model Number:
Serial Number:

General Failure Checks

Is the power line correct? (AC/DC)
Is the unit cooled properly? (water, air)
Has the tool recently undergone maintenance?
Is Plasma ignitning?
Any visible Arcing in the chamber?
Any visible damage on the Adtec Product?

Details of the Failure

Set Power: (in W)
When does the problem occur?
How frequently does the problem occur?
Communication Interface of the product?

Product Specific Details (RF Generator or Matching Unit)

(RF Generator) Alarm Message?
(Matching Unit) Matching Mode?
(Matching Unit) Can capacitors move from 0% to 100%?

Further Details

If you have selected "Other" in any of the questions above, please give additional details to help us diagnose what the problem might be.